GENCORE REFUND POLICY

Not right for you? Send it back.

You have 14 days from delivery to request a refund. Here is what qualifies and how to start one.

Before you start

What we can and cannot refund

We can refund it if

You ask within 14 days of the order being delivered
The item is unused and in its original packaging
Everything it shipped with is back in the box
It arrived damaged or defective, at any point

We cannot refund it if

More than 14 days have passed since delivery
The item is a gift card
It was personalised or made to order
It was marked final sale at checkout

The process

How to request a refund

Three steps from the first email to the money landing back on your card.

Email support

Write to support@gencoreglobal.co.uk with your order number and the reason for the refund. Add photos if the item arrived damaged.

We review and reply

We confirm the item is eligible and send you the return address. Return postage is on you unless the item arrived damaged or defective.

Refund issued

Once the item reaches us and passes inspection, the money goes back to your original payment method within 7 to 10 business days.

Gencore support

Still not sure? Ask us.

If anything here is unclear, or your situation does not fit the steps above, send us a message and we will tell you where you stand. Original shipping charges are not refundable.